Questions for Novitas Solutions EDI? If you are a vendor, third party submitter, or a health care professional with questions on the following topics, feel free to drop us a note. One of our EDI Analysts will be glad to contact you, typically via telephone.
Note: For report reset and status of electronic claim submission requests please provide the File Name, Date and Time the file was submitted
For assistance with access issues and password reset requests, please contact the EDI Helpdesk via telephone: 1-877-235-8073 (JL) or 1-855-252-8782 (JH).
This is not a secured page so we encourage you not to use this form to ask claim specific questions that contains claim numbers, Medicare Beneficiary ID Number, or Social Security numbers. Please note that we are not able to use the Internet/e-mail to reply to inquiries in the event that Protected Health Information (PHI) such as Medicare Beneficiary ID Number for example is required during the construction of the response per instructions from the Centers for Medicare & Medicaid Services (CMS).
Please keep in mind, this is not the place for vendors, physicians, or health care professionals to send questions regarding claims. If you have questions regarding claims, call our JL Customer Contact Center or JH Customer Contact Center. Thank You.